Thoughts from GovCamp Cymru 2023
Neil GovCamp Cymru took place in Cardiff on Friday the 23rd of June 2023. This is a summary of the sessions I attended on the day and some post event related…
blogs
Bring your own office
This afternoon I was able to hop onto my phone to continue a meeting so that I could walk up to school to meet my kids. There isn’t anything particularly…
Reflections on 2020
Looking back at 2020 2020: Oh god, what now? Well, what to say? Shall we start at the start? In order to compose some thoughts on the year, I’ve been…
Conducting (Good) Remote Interviews
I’m writing this whilst we’re in the midst of Covid-19 and restrictions still make physical interactions riskier than remote ones. With that in mind, I’ve been asking around for advice…
Thinking out loud – the minimum viable team (version 1)
I’m writing this post to help develop my own thinking. Whilst there are lots of brilliant examples of user centred service design elsewhere, they’re often based in much larger organisations.…
Reflections on 2019
Looking back at 2019 before I look forward to 2020 2018: Meh! In preparing my brain to write this post, I went and looked at my 2018 year end reflections.…
Abstract to collaborate
One of the most common reasons for not working together is… “But, we do something different!” To some degree this is true. Within the context of social housing, whilst each…
Thoughts from ‘Implementing the HACT UK Housing Data Standard’
On Tuesday the 16th of July I took a trip to Shoreditch to hear how people were starting to implement the UK Housing Data Standard within their services and products.…
An example customer journey map for a Housing Association
An example of a customer journey map for a Housing Association “A customer journey map is a diagram that depict the stages people go through when interacting with an organisation.”…
The Relative Sophistication Of A Tool Scales With The Skills Required To Wield It
I’m thinking out loud here as a means to explore some stuff that isn’t yet entirely coherent in my head.. so I reserve the right to meander and/or be entirely…