Bring your own office
Neil This afternoon I was able to hop onto my phone to continue a meeting so that I could walk up to school to meet my kids. There isn’t anything particularly…
Blog Posts
Reflections on 2020
Looking back at 2020 2020: Oh god, what now? Well, what to say? Shall we start at the start? In order to compose some thoughts on the year, I’ve been…
Conducting (Good) Remote Interviews
I’m writing this whilst we’re in the midst of Covid-19 and restrictions still make physical interactions riskier than remote ones. With that in mind, I’ve been asking around for advice…
What will I keep? What will I change?
I was inspired to write this following Jo Carter’s tweet/post, based on whatsthepont’s original blog post found here: https://whatsthepont.blog/2020/03/18/is-anyone-deploying-innovation-and-learning-people-alongside-covid-19-response-teams/ What have you done differently? (descriptive) In some ways, it’s as…
Learning to be comfortable with ambiguity
This is a version of a talk I gave alongside my colleagues, Polly Thompson and Jonathan Abraham at Housing Technology 2020 on the 5th of March. Polly talked about where…
Understanding our data entities.
Credit: Polly, Tanja and Neil Tamplin. As we transition toward making services more joined up and data informed, one of our initial tasks is to understand the types of data…
Reflections on 2019
Looking back at 2019 before I look forward to 2020 2018: Meh! In preparing my brain to write this post, I went and looked at my 2018 year end reflections.…
Abstract to collaborate
One of the most common reasons for not working together is… “But, we do something different!” To some degree this is true. Within the context of social housing, whilst each…
Thoughts from ‘Implementing the HACT UK Housing Data Standard’
On Tuesday the 16th of July I took a trip to Shoreditch to hear how people were starting to implement the UK Housing Data Standard within their services and products.…
An example customer journey map for a Housing Association
An example of a customer journey map for a Housing Association “A customer journey map is a diagram that depict the stages people go through when interacting with an organisation.”…