Weeknotes S2 E6 (2019 edition)
Weeknotes S1 E6 (2019 edition) Compared to previous weeks which have been a bit disjointed, this week has been about laser focus on smoothing out the bumps in an end-to-end…
Weeknotes S1 E6 (2019 edition) Compared to previous weeks which have been a bit disjointed, this week has been about laser focus on smoothing out the bumps in an end-to-end…
Weeknotes S1 E5 (2019 edition) Happy Friday. We made it! This is going to be a short one! I wrote a post pulling together some experiences from getting started with…
An example of a customer journey map for a Housing Association “A customer journey map is a diagram that depict the stages people go through when interacting with an organisation.”…
I’m opening this week’s weeknotes with an unsual but important diversion from the norm. I often wonder about whether to include non-work stuff in weeknotes. On the one hand, I…