Weeknotes S1 E5 (2019 edition)
Happy Friday. We made it! This is going to be a short one!
I wrote a post pulling together some experiences from getting started with customer journey mapping. It’s definitely not perfect as it’s a pragmatic take on what I can do with available resource at the moment, but my main aim was to demonstrate the value of the method in designing services for humans and all their wonderful idiosyncrises.
I’ve also been mulling over how different professions map to the technology stack. Does this look right to you? Someone mentioned that a Business Analyst & Developer should be mindful of user experience, which I’m inclined to agree with.
I’ve been reading…
- Applying KonMari to public service.
https://medium.com/doing-better-things/applying-konmari-to-public-service-904a9792d469 - Building inclusive services is not about perfection.
https://medium.com/@canadiandigitalservice/building-inclusive-services-is-not-about-perfection-845b9df0d5dc#—0-43 - Quick and dirty experimentation — A #Blabchat round up.
http://www.bromfordlab.com/labblogcontent/2019/2/12/quick-amp-dirty-experimentation-a-blabchat-round-up - North Wales factory that can build a new home in less than two weeks.
https://www.dailypost.co.uk/business/business-news/north-wales-factory-can-build-15817559 - The problem with the service lifecycle.
https://medium.com/@sanjaypoyzer/the-problem-with-the-service-lifecycle-5efe278f5119 - Co-opting traditional management skills for self-management.
https://medium.com/enspiral-tales/co-opting-traditional-management-skills-for-self-management-816ab6795c52 - When families lead themselves out of poverty.
https://www.nytimes.com/2017/08/15/opinion/poverty-family-independence-initiative.html?mcubz=1&_r=0 - Young People: What you need to know about the channels they’re using.
https://danslee.wordpress.com/2019/02/03/young-people-what-you-need-to-know-about-the-channels-theyre-using-in-2019/ - The operating system canvas.
https://medium.com/the-ready/the-operating-system-canvas-420b8b4df062 - The fundamental problem with Silicon Valley’s favourite growth strategy.
https://qz.com/1540608/the-problem-with-silicon-valleys-obsession-with-blitzscaling-growth/ - What you told us — making a ‘bureacracy hack’.
https://medium.com/oneteamgov/what-you-told-us-making-a-bureaucracy-hack-5801e733b32 - Weeknotes 48 — Relentless user focus.
https://weeknot.es/weeknotes-48-relentless-user-focus-24c3c09d357e