Mediocrity is a terrible teacher.
Neil I’ve been reflecting on reflecting (meta!). Last year I wrote a post at the end of every week, for about 50-odd weeks, as a way of mentally bookmarking where I’d…
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Thoughts from #WAODigital18
This was my second (maybe third?) outing to a Wales Audit Office Digital event. They’re fast becoming one of my favourite things on the calendar for the following reasons… They’re…
Thinking Out Loud: A Hackday for Social Housing
This is an exercise in thinking out loud to try and refine some ideas on the concept of a hackday for social housing. Please feel free to chime in if…
Why Work Out Loud?
In this post I’ll have a go at summarising my approach to working in the open and why I think it’s more beneficial than working behind closed doors. Transparency makes…
SERVICES not projects.
Some thoughts about how to frame transformation. I’ve been thinking recently about why we need to frame the conversation of ‘digital transformation’ through the lens of services, not projects. Services…
Can Social Housing Tenants be referred to as ‘Customers’?
Does it matter if we refer to social housing tenants as customers? I’ve often felt a bit conflicted about it. This is an attempt to unpack that and better understand…
Wales — small enough to do stuff, big enough to make a difference!
Wales — small enough to do stuff, big enough to make a difference! I think we take this for granted sometimes. 🙂
Why feedback loops are important (to me)
Given we’re at a particularly reflective time of year, I’ve been considering what happened over the last 12 months and whether effort exerted = desired outcome(s). There were a couple…
Busy Doing Nothing
Learning from the Christmas ← → New Years Limbo Last year (and some of the previous year) I wrote a weekly reflective post entitled the Braindump. I wrote 52 of…
What is the minimum viable digital transformation team?
Here’s the basis for this post.. This is a really good question and something that’s been on my mind quite a bit recently. So, here’s an attempt to unpack some…