An example customer journey map for a Housing Association
Neil An example of a customer journey map for a Housing Association “A customer journey map is a diagram that depict the stages people go through when interacting with an organisation.”…
Neil
Weeknotes S1 E4 (2019 Edition)
I’m opening this week’s weeknotes with an unsual but important diversion from the norm. I often wonder about whether to include non-work stuff in weeknotes. On the one hand, I…
Weeknotes S1 E3 (2019 Edition)
Despite tangling with a variety of things that defied a timely or permanent resolution, I’ve ended the week feeling pretty good. *shrugs shoulders* Yeah.. I don’t really understand it either.…
Ambitions for 2019
Inspired by Jukesie’s Ambition posts, I thought I’d have a go at setting out some goals for myself for the year ahead. I will check in on these at quarterly…
Weeknotes S1 E2 (2019 Edition)
Last week I gave myself three things to focus on. Get more rest Mitigate the effects of a soul crushing commute Finalise my goals list for 2019 How did I…
The Relative Sophistication Of A Tool Scales With The Skills Required To Wield It
I’m thinking out loud here as a means to explore some stuff that isn’t yet entirely coherent in my head.. so I reserve the right to meander and/or be entirely…
“Please can you put Touch ID in your App?”
A short anecdote about Housing Associations and expectations in the digital age. A colleague recently received some feedback on one of our public facing smartphone apps (I’m paraphrasing here a…
Weeknotes S1 E1 (Year 2)
Weeknotes S1 E1 (2019 Edition) And so it begins (.. and hopefully continues) I’ve been doing… So, first proper week back to the routine. I’ve felt a bit “bleeuuurrrgh” due…
An example service roadmap for Housing Associations.
An example of a service roadmap for a Housing Association. “A roadmap is a plan that shows how a product or service is likely to develop over time.” I’ve been…
Thoughts on structuring weeknotes for 2019
I really missed writing regular weeknotes last year, so I’m determined to get back into the practice this year. To create a habit I usually find it’s helpful to have…