Kanban, SPAM, Thankyou Mam?
I’ve been working on..
- Determined not to reapeat another week of being stuck in the mire, I purchased a stack of post-it notes on Monday morning and embraced the kanban! I setup a really basic kanban board in the middle of our office and started noting down all the work that needed to be done for the week. It been an interesting experiment and I’ll elaborate on my learnings in a separate post. But I think this warrants another week of use to refine how each block of work is defined, allocated and finished.. and of course assess whether anyone finds it useful.
- I’ve spent a chunk of time getting to the bottom of (more) email issues. It’s a complicated setup which required a mixture of self-hosted and cloud based servers to send email for the same domain — all whilst avoiding looking like SPAM. What at first was being thought of as a single issue actually turned out to be four separate things. I’ll be totally happy if I don’t have to fiddle with anything email related for a while.
I’ve been reading..
- Community Housing Cymru released a report on Universal Credit on tenants. Struck some interesting service design related points. http://chcymru.org.uk/en/view-news/tenants-given-a-platform-to-voice-their-opinions-on-the-impact-of-universal
- Here’s a great case study upon why big waterfall IT projects are destined to crash and burn.
https://ukcampaign4change.com/2017/03/09/a-classic-waterfall-it-project-disaster-yet-officials-went-by-the-book/ - Great ideas require a willingness to be wrong.
https://medium.com/the-mission/great-ideas-require-a-willingness-to-be-wrong-8db56f7d2bab#.gkmyct4h4 - Your team doesn’t work for you. You work for them.
https://hackernoon.com/your-team-doesnt-work-for-you-you-work-for-them-ddc2227a8248#.li0nstk04 - The positive benefits of writing a weekly review (which I realise is a bit meta to mention inside of my own weekly review).
https://productforthepeople.xyz/the-why-of-weeknotes-c1cd98967842#.l1rwdt6cb - How do you attract & retain the best talent? Simple. Get out of the way and trust people to do their best work.. from wherever they like.
https://www.linkedin.com/pulse/trust-isnt-just-our-name-nick-atkin - Don’t ask customers what they want.
https://paulitaylor.com/2017/03/09/how-not-to-involve-customers/ - Cut the bullshit: Organisations with no hierarchy don’t exist.
https://medium.com/ouishare-connecting-the-collaborative-economy/cut-the-bullshit-organizations-with-no-hierarchy-dont-exist-f0a845e73a80#.qx1tipucd
I’ve been listening to..
- Work in Progress 19 : Down the Rabbit Hole
http://pca.st/I6zG