I’m switching to a bulleted list, because the headings were getting in the way of just writing.
If you provide a service, and improving that service isn’t your primary goal, even if it’s for profit making pruposes, then you’re destined to be doing the wrong things.
Had a slightly strange working day in a very quiet office. But productive all the same.
Train was lovely and quiet in the morning but had an absolute ‘mare getting home due to signalling issues slowing everything down to a crawl.