Weekly Braindump #16

Unconferences about Unconferences, Nuclear Subs running Windows XP and the 4 conundrums of the universe.

I’ve been working on…

  • Last week I spoke of our efforts to get digital transformation underway. This week I’ve been working on some guiding principles to act as an initial discussion point. What does a modern digitally enabled Housing Association look and feel like? What changes would we need to consider to get there? You can read my first stab at writing the Key Principles for Digital Transformation here.
  • I’ve helping colleagues with service charges this week. We had a really silly recurring problem where our Housing System would generate confusing rent statements for a small number of tenants with a particular service charge. The cost of consultancy to fix the statements was ridiculous (cue rant about the state of housing systems) so we employed some lateral thinking and made changes to the troublesome service charge instead. It was one of those jobs which is low status & low visibility in the grand scheme of things, but will make a huge difference to those tenants affected. That laser focus on resolving niggles is something we often don’t have time to do. People often resort to work arounds rather than persist at making things better. There’s something in that iterative strive for excellence which is compelling. What if we just focused on one service and kept iterating until is was highly polished?

I’ve been thinking about…

I’ve been reading…

I’ve been listening to…


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